Eumundi Roses takes every care throughout the season to grow, label, pack and ship your plants to arrive in the best possible condition. All shipments are either personally delivered by Eumundi Roses or reputable transport companies or Australia Post. If for any reason you are not satifisfied with the condition of the plants when you receive them please contact us within 48 hours with photos and all details so that we can remedy the situation. We are happy to refund, replace or issue a credit note where fault may be established. Some plants may not be available and in this instance may be replaced with equivalent.
Eumundi Roses will not offer cash refunds for the like of deposits paid, or goods pre-ordered without sufficient valid reason. Being short for a rental bond or a friend now to make the flowers up is not sufficient reason. Please understand that from the time the deposit is paid, we may have allocated product in the field to your order and told others we cannot supply or we may have externally purchased stock to make up your order. Please be sure of your purchase before making the payment.
We guarantee all of our plants are true to variety and will replace or refund the original cost if this is found to be otherwise. A variation in colour within the range of the plants specified variety will be considered an acceptable variation and therefore does not constitute a refund. All plants vary in colour throughout the season with different soil elements, PH and weather for which we have no control. To process a refund we will need the plant returned to us and or sufficient photographs to prove the claim.
Our intention is to provide quality, delivered to the customer to the best of our ability. If for any reason there is dissatisfaction we would always wish to know so that we can offer assistance and advice where it may help and to also improve our service into the future.